Important information about your payment or return
When can I expect delivery?
During the pandemic we are finding that some of our orders are taking several days longer to make their way through the Royal Mail system. This varies depending on how short staffed the Royal Mail are in your area and in the sorting centres it passes through on its way to your door. Read more here.
Are you Self-Isolating and planning to pay by Cheque or Postal Order?
Once we hear from you we’ll pop a note on your account and we’ll wait to receive your cheque or postal order once your period of self-isolation is over.
We can take a payment from you by phone or you can pay online here using our online payment page - please check your invoice for instructions on how to do this.
Are you Self-Isolating and planning to return your order?
Please let us know within 14 days of receiving your order if you are planning to return the book(s). We will pop a note on your account and we will expect the return of the books when it is convenient for you to post them back to us.
Laura Pattinson, Managing Director