Who we are... and how we try to be different

We're an Employee-owned company - which means the people who work here own the business and there are no external shareholders.

We believe we can be successful and treat our customers well. We aim to send out all orders the day we receive them (or the next day if you phone after the post's been picked up). The phones are answered by actual human beings (mainly Jade, Alicia, Karen, Steph or Millie - or one of the rest of us if it's busy!), not machines. And we don't pass on your details to other companies for them to contact you.

All in all, we try to live up to our name and be helpful.

 

Laura

Laura’s been here since the very early days - 2006. She took over as Managing Director from the previous owner Tim Wakeling when the company became Employee Owned in October 2019, so she has to make the big decisions which means she gets to be involved in all aspects of the company.

Emma

 
Emma’s also been here since the very early days, back in 2006. She’s the team leader for our customer service team and is kept busy answering the phone, dealing with post and making sure our customers are happy!

Claire


Claire aka the “Tea Drinker in Chief” joined back in 2007 and has helped with producing books ever since. She has over 20 years' experience in editing. Claire also helps out with our marketing, making the ads and booking them into magazines and newspapers.

Julie


Julie really helped in the early days of the business; it was her husband's business before we became employee owned. But since 2016 she’s been one of our editors and now runs the editing team. She particularly works on what new books and courses might be popular and what things we should include in them. She also writes our free weekly Helpful Tech Tips email newsletter (sign up here if you haven’t already). 

Jade

Jade is another of our customer service team, so, like Emma, she’s busy making sure all our customers are happy whilst answering the phone, dealing with post and so on. She also is the main person keeping track of stock to make sure we don’t run out of any particular book... unless we get caught out by a sudden unexpected rush for a particular title!

Jess

Jess started in customer services and still helps out when it’s busy or someone wants a holiday. But she has several different roles now - she keeps our accounts, works on the Tech Inner Circle and when she has time free from all that helps the other editors with getting books done. (She’s also a trained dance teacher - but we haven’t yet written “Dance One Step at a Time” even though it’s a great title...)

Ellen

Ellen's got lots of experience in publishing but is also a top-notch photographer and when she’s not working for us (producing our books and courses) she has her own business producing location guidebooks called “The Photographers Guide to...” here’s her range of photography guides if you’d like to take a look.

Diane

Diane is Laura’s Mam. She is our cleaner (so she still gets to tidy up after Laura) and keeps everything ship shape in the warehouse and offices. There’s never a dull moment when she’s around.

Mike

Mike joined us, stayed a while, then left... and a few months later came back (hurrah!) This time we’ll try to hold onto him! He is our main techie - he works on the Tech Inner Circle and also helps when things need sorting in the office. Oh, and in between all that he also likes to help out with packing orders to go in the post.

Kathryn

Kathryn is one of our editors, spending most of her time writing books and recording online courses. She's also a dedicated member of our Tech Inner Circle team, answering technical questions and writing articles.

And when she's not ferretting away in the office, she can usually be found with her nose in a good book, lindy-hopping around with her dancing shoes on... or climbing up big rocks.

 

Alicia

Alicia (that's pronounced A-liss-ee-a, NOT Aleesha!) is a well-established member of our Customer Service Team, so she's one of the people you might speak to if you ring up to order.  You might find your order actually packed by her too, as she helps Shanice out in the warehouse when we need an extra pair of hands.

As well as working for us, Alicia helps run her family's Italian restaurant here in Millom – she does like to keep busy!

 

Karen

Karen joined the Customer Service Team in September 2020. She's a proper grafter and quickly learnt the ropes – she also quickly established herself as a champion tea-maker, so she gets on well with Claire!
 

Steph

Steph also joined the Customer Service Team in September 2020.  Steph was a Travel Agent for the last 8 years before joining us. When we asked her "What would you spend your time doing if money was no object and you never had to work" she replied: "I'd buy a ticket to the furthest point on the map and travel my way back, making sure I stopped off everywhere I've ever wanted to go on my way"... So we're hoping she doesn't win the lottery quite yet, as we'd like to keep her here for a little while longer at least!

 

Shanice

Shanice has recently joined us as a packing assistant, and she's doing a grand job.  You might have already had an order packed by Shanice - she's been with us a month already and is settling in really well. She has two children, both keen cricketers - so she's looking forward to being able to watch them play again this year.

 

Millie-Georgina

Millie joined the Customer Service team two weeks ago and has already got the hang of most things.  She's settled in brilliantly with the rest of the team and is really enjoying chatting to you all on the phone.  She's certainly brightened up our office with her bright green hair!