Who we are... and how we try to be different?
When I moved away from the town Mum and Dad live in, they kept telling me they wished I'd write down how to use the PC in the way I used to explain it to them. Several other people said much the same. That's why...
...I then wrote Computers One Step at a Time. Thousands of copies later, we’ve also publishing books about tablets, smartphones and one or two other things too.
As a business, I believe we can be successful and treat our customers well. We aim to send out all orders the day we receive them (or the next day if you phone after the post's been picked up). The phones are answered by actual human beings (mainly Jess, Emma, Simone or Michelle - or one of the rest of us if it's busy!), not machines. And we don't pass on your details to other companies for them to contact you.
All in all, we try to live up to our name and be helpful.
But who actually are we all?
Tim is the one who wrote the books in the first place. Since then he's written several more, recorded some videos and also writes a weekly free email newsletter giving tips, advice and help about computers. Nowadays he has a few more grey hairs due to...
Alastair & Edward
Tim's two little boys, who arrived in July 2010 & April 2012. They get a mention from time to time in the newsletters. Alastair tells me he wants to come and have a desk next to mine when he grows up, so we can help each other when we get stuck writing a book...
Emma - Customer Service Assistant
Emma has been with us since 2006 (even finding a year or two in between to take time off to have a family - now aged 5 and 7) and she's great at getting everything done at the same time as making sure the newer recruits live up to her standards!
Simone - Customer Service Apprentice
Simone (often mistaken for Simon) is our Customer Service Apprentice. She's also lovely on the phone, she's got tons of patience, and really cares about our customers.
Jess - Customer Service Assistant
Jess is another one you’re likely to talk to if you ring up. As well as dealing with the post, phone calls and so on, she's a qualified dance teacher. This doesn't necessarily mean we'll be bringing out "Dancing One Step at a Time", though it is rather a nice title...
Michelle - Customer Service Assistant
Michelle also answers a lot of the phone calls and she's also sometimes called Shell, for short, so don't be confused if you hear someone say "I'll just pass you over to Shell"
Laura - Operations Manager
Laura joined the company back in 2006, soon after I first set up the business. She's now in charge of the Customer Services Team, as well as small details like making sure we pay all the bills at the right time!
Annie - Packing Assistant
Annie is our main packer and, so she’s usually found dashing around the warehouse making sure all the orders get out into the post the same day we get them.
Jade - Packing Assistant
Jade started along with Annie and does a lot of the packing, but she also hops onto the phones when it’s busy to make sure we can keep up - so we get two jobs out of one person.
Stella - Packing Assistant
Stella started as a temporary packing assistant when it was particularly busy for a few weeks, but when her temporary contract was up we didn’t let her leave. Like Jade, she also helps out on the phones when we’re busy to make sure we don’t leave customers hanging on the phones waiting for an answer.
Claire - Editor
Amongst other things, Claire helps with actually producing new books and videos, often turning Tim's efforts into a proper, finished product. Her job description also lists "Make sure Tim doesn't act on any of his more insane ideas" (which might explain why we don't have a go-kart track in the building next door...)
Ellen - Editor
Ellen's got lots of experience in publishing but is also a top-notch photographer. In fact, long before she joined us, some of her photos features in our Digital Photography videos (look out for the Antarctica shots). But the main thing she's doing now is helping to produce books and videos.
Julie - Editor
Tim's wife spent ten years helping out now and then without actually officially working for the business (she worked at another publisher during the day). But now she's joined us as an editor/product developer. We don't work in the same room, though... I'm not sure she'd have taken the job then... Recently she’s concentrated on the new Sleep book - and tips and advice that goes along with that.
Steph - Marketing Coordinator
It does sound a bit like a "proper, grown-up" business, when you have a Marketing Coordinator. But we need Steph to make sure people know about us. After all, if no-one knows about our books, there's not much point in writing them! So she's busy spreading the word and making sure as many people as possible hear about our books.
Mike - Web developer and Technical Assistant
Mike is our all round tech guy. He does most of the website development (rather than me cobbling it together!), sorts out our computer systems here in the office and also handles most of the technical questions we get from members of the Inner Circle. He also has a liking for odd socks and Jaffa cakes - but then, who doesn't (at least the Jaffa cakes bit).